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Common House Rules & Guidelines for
the Resorts
Reservation and Bank Deposit:
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To confirm a reservation, we require 50%
deposit which is non-refundable.
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Deposit can be paid via Bank Deposit or Credit
Card Payment through PayPal secure payment portal.
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Bank details will be given upon request and
only after the resort confirms availability of the accommodation.
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After depositing the 50% downpayment based on
the bank details, the guest should send us a copy of the deposit slip thru fax
at (043) 2873080 or email at booking@puertogalera.org. Please indicate
your name, type of accommodation and date of reservation on the fax or scanned
copy of the bank deposit slip. We will send a confirmation letter upon receipt
of the deposit slip. The guest will need to present the confirmation letter
upon check-in at the resort.
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The remaining balance will be settled upon
check-out at the resort.
Re-scheduling and Forfeiture
of Deposit:
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Changes of a confirmed reservation requested 20
days before the reserved date will result in forfeiture of half of the deposit
made (equivalent to 25% of the total bill). Changes of a confirmed reservation
requested less than 7 days before the reserved date will result in forfeiture
of the deposit made (equivalent to 50% of the total bill).
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Re-scheduled dates should be within 3 months
from the date of reservation. Unused deposits are non-refundable.
Check In and Check Out:
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Check in time for overnight stay is 12 noon,
check out time is 11:00 am the following day. There will be no adjustment in
check out time if the guest checks in later than 12 noon.
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Check in time for day trip is 8:00 am, check
out time is 5:00 pm. There will be no adjustment in check out time if the
guest comes in later than 8:00 a.m.
Items to be brought in by
guests:
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Bringing in of appliances (sound system, extra
stove, rice cooker, water dispenser, large appliances that will be plugged
into an electrical socket) should be reported before the reserved date.
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Videoke machine is only allowed if a guest
books the whole resort exclusively and use is only until 10 p.m. in the
evening.
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The resort should be informed if the guest will
bring his/her own tables and chairs or appliances.
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There is no access to the beach for Jetskis and
other watercraft through the resort. We advise guests not to bring their
personal jetskis or watercraft to the resort.
Other Important Reminders:
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Please take care of your valuables while
staying at the resort.
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In compliance with the Clean Air Act, Bonfires
are not allowed at the beach front or within the resort premises.
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Only small breed dogs are allowed in the
resort, provided, that the dog is kept in a Vari-kennel at the bungalow patio
area (dogs are not allowed inside the bedrooms for health and sanitation
reasons). The dog's owner should ensure that the dog will not pose a danger or
be a nuisance to the other guests. Any damage to the resort premises caused by
the dog will be charged to the guest.
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Guests are advised to respect the privacy,
comfort and peace of the other guests. Please refrain from playing loud music
at the resort.
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The resort practices zero waste management and
waste segregation at the resort, kindly separate biodegradable (i.e. food
scraps, fruit and vegetable peels) and non-biodegradable wastes when disposing
of garbage).
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Recyclables such as paper (except carbon paper,
wax paper, aluminum foil and shiny gift wrappers), plastic (except
polystyrene, Styrofoam and doy pack), metal containers and cans, glass,
aluminum cans, and tetra pack cartons should be put in separate containers.
The resort sends these recyclables to a nearby materials recycling facility.
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Residuals such as sanitary napkins, diapers,
polystyrene, Styrofoam and doy packs are non-recyclable and should be
separated from recyclables and bio-degradable material. Only residual wastes
are collected by the garbage trucks.
Please
read these house rules carefully. By booking an accommodation at the resort the
guest is deemed to have read, understood and accepted the house rules and
guidelines stated herein.
Thank you
very much for your cooperation and we wish you a pleasant stay at the resort.
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